Subject: Re: Imagine Professional v 1.0 ? (& LW!)
Date: Mon, 23 May 1994 16:16:31 -0700 (PDT)
From: Isaac Psycho Guajardo <psycho@shell.portal.com>
Following is Mike response, i'm posting it with my comments to the IML
because i think is for the interest of all.
>
> Issac,
> My only comment, is this.
>
> You comments are too vague, what make something "professional" and do you
> think that LW or any other program is that much better. I have them all, I
> think that you comment is something akin to the grass is greener over there.
>
> If you can be specific as to what constitues a pro version we would be
> glad to make it for you, you will however have to pay for it, is that another
> $100.00 or is $1000.00 OK.
>
> Of utmost importance is that you be specific, we can not fix
> generalities, a note of a bug is one thing, but tell us truly what you expect.
> This will help./
>
To me a product intended for the professional market has to have, first a
complete set of manuals, that is a "getting started" for the novice user, a
"users manual" like the one we have that goes explaining all the features
of the application in a guide-trough format, all menus and their items
with some examples or tutorials, and, a full "reference manual" the one without
the chat, just hard core information on each and everyone of the features in
full detail, this one would eliminate much of the guess work. i'm not prying
for all the answers, that would be impossible - nor tips/hints, that would
be for the users manual (as we have now, whith some excelent tips !), next
the application would perform as the documentation states, if the docs say
"... with this you can make a glass behaved object ..." and i make a glass
object it would behave as one, even if there are stars in the background or
reflective objects behind or fog objects in between. I know that there have
to be bugs in a program of this complexity and maybe limited implementations
of some features due of time constrains or priorities, but at least put a
read-me doc explaining what to expect with those, not leave them to the user
to find them and then start complaining about this and that bug, and there
fore taking valuabale time from both the user and Impulse. Last, the program
must have a version number with revisions aka v 3.1 with all the implications
of it, not just as a beauty mark (I know about the new automatic update
offer, don't know if it would know carry revs). Mike, please don't take
this as a complain or whinning (sp?) or a class of how to run your company -
just thoughts from a user, i am very happy with Impulse, you have been
helpfull when needed (even if the answer was "we know about that it will be
fixed soon") with great customer support, Imagine is a great program, in
the top ranks of 3D applications, and with a price well placed on the Amiga
market standards, but i think is not finished - every new version is full
of new and powerfull features but all of them placed over a basic
plataform with a lot of problems we all have lived with for to long. I would
like to see Imagine V4.0 with no new features but all effort placed to kill
once and for all the bugs or lack of full implementation and a full set of
manuals. And for the price, i will pay any reasonable price for what i'm
expecting (yes, $1,000 more if justified) my bussiness would take care of
the return of that investment =8-)
>
> As for the comment that LW will bury Imagine, I would like to remind
> everyone that I have heard that for years, I heard it about Sculpt, I have hea
rd
> it about Real 3D. What I think is important is that we have been here, plan t
o
> be here and will look forward to your support. If you buy LW good for you, wh
at
> happens is it does not do what you want, boom $700 in the basket. Might I
> suggest that you learn Imagine, really learn it., We will continue to impove
> just as you must.
>
LW would not kill Imagine i think both are intended (or not) to a different
customer base, At least LW at some extent delivers what i have outlined above
as a pro-product up to be bundled with an inteligent but for me unusable
donggle (Thanks to Mark Thompson for the analogy =8-) until next month.
Mike thanks for your time, very very few companies have their president
listening to their customers, that is more valued than gold for me - it
means the support that you state above and on the right track a bright future
for Imagine and Impulse as well as their customers - hard earned. i'll
keep investing my time to "unleash the magic ..." ... just would like to
see a rabbit coming out of the hat, not a freaking tiger shi... you know ;-)
Best regards, Isaac Guajardo
"Excuse my english, my brain is left handed"
>
> Look forward to your suggestions.
>
> Mike
>
>
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